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Frequently Asked Questions
Have questions about our approach, fees, or what to expect? Our FAQ page is here to provide clarity and address common inquiries. Whether you’re curious about working with our Clinical Student Interns or want to know more about our therapeutic techniques, we’ve gathered the answers to help you feel informed and confident as you begin your journey with us.
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WHERE ARE YOU LOCATED?We are a group practice based in Greensboro and serving the entire state of North Carolina. Our physical office is located at 515 College Road, Suite 7 Greensboro, NC 27410.
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DO YOU OFFER IN-PERSON SESSIONS?Our clinicians, Jena Plummer and Jennifer Rowe see clients in office and online. Our clinicians, Megan Bolger and Nina Shanahan, offer virtual appointments only.
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HOW DOES ONLINE THERAPY WORK?We may be a little biased, but we think online therapy is awesome. It works just like traditional in-person therapy, except you can ditch the awkward waiting rooms and long commutes. All you will need is a phone or computer with good internet access and a private space. Gone are the days of rushing to get to your appointments on time or scheduling around your work day. We make things convenient for you by offering appointment during lunch times, in the evenings and on weekends. We used Simple Practice Telehealth to conduct our sessions securely. You will recieve a text message or email (based on your preference) with a link to your session. It’s as easy as clicking a button.
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WHAT ARE YOUR FEES?Initial intake Appointment & Treatment Planning Assessment: $150 Subsequent Sessions: $125 per session Session with a Clinical Intern: $35 per session Clinical Supervision: $125 per session EMDR Intensives (Brainspotting Intensives Coming Soon! ) 2- Hour Jump Start - $300 4-Hour Half-Day Intensive - $550 6-hour Full-Day Intensive- $1050 We take FSA/HSA cards, credit/debit cards, & Venmo payments. All fees are due on the date of service.
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WHAT CAN I EXPECT DURING MY FIRST APPOINTMENT?Your therapist will go through your intake information with you and gather information about your symptoms, relevant history and goals for treatment. Together you will come up with a treatment plan that will guide your time together as you work on your goals. Your therapist will ask you a lot of questions, but please know that you always have the option of whether or not to answer them. If you are using insurance, there is certain information that we are required to gather if you want to use your benefits.
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DO YOU TAKE MY INSURANCE?We are in network with a limited amount of commercial health plans. At this time, Megan and Jena both work with Aetna, CBHA and BCBS. Jennifer and Nina work with BCBS and Aetna . We are able to provide a Superbill for you to submit to other insurance providers to go towards your out-of-network deductible. We can never guarantee that your sessions will be covered or reimbursed in any way, shape or form. In order to submit a claim towards your insurance, you must meet criteria for a mental health diagnosis. EMDR Intensives are fee-for-service only. Traditional EMDR can be billed through insurance. ADHD assessments will depend on your insurance benefits.
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HOW LONG DO I NEED TO BE IN THERAPY?As long as you need to! We are not trying to be snarky, but this answer depends on a lot of factors. On average, most people see significant changes in therapy after 15-20 sessions. This depends on the severity of your symptoms and the type of treatment needed. We want to see you meet your goals and leave us eventually! That’s the point of therapy and our main priority — we want you to feel better!
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WHAT IS A "GOOD FAITH ESTIMATE"?If you don’t have health insurance or you plan to pay for health care bills yourself, generally, health care providers and facilities must give you an estimate of expected charges when you schedule an appointment for a health care item or service, or if you ask for an estimate. This is called a “good faith estimate.” A good faith estimate isn’t a bill The good faith estimate shows the list of expected charges for items or services from your provider or facility. Because the good faith estimate is based on information known at the time your provider or facility creates the estimate, it won’t include any unknown or unexpected costs that may be added during your treatment. Generally, the good faith estimate must include expected charges for: • The primary item or service • Any other items or services you’re reasonably expected to get as part of the primary item or service for that period of care. The estimate might not include every item or service you get from another provider or facility, even if some items or services may seem connected to the same service. For example, if you’re getting surgery, the good faith estimate could include the cost of the surgery, anesthesia, any lab services, or tests. In some cases, items or services related to the surgery that are scheduled separately, like certain presurgery appointments or physical therapy in the weeks after the surgery, might not be included in the good faith estimate. You’ll get a separate good faith estimate when you schedule those items or services with the provider or facility, or if you ask for it. Your right to a good faith estimate Providers and facilities must give you the good faith estimate: • After you schedule a health care item or service. If you schedule an item or service at least 3 business days before the date you’ll get the item or service, the provider must give you a good faith estimate no later than 1 business day after scheduling. If you schedule the item or service OR ask for cost information about it at least 10 business days before the date you get the item or service, the provider or facility must give you a good faith estimate no later than 3 business days after you schedule or ask for the estimate. • That includes a list of each item or service (with the provider or facility), and specific details, like the health care service code. • In a way that’s accessible to you, like in large print, Braille, audio files, or other forms of communication. Providers and facilities must also explain the good faith estimate to you over the phone or in person if you ask, then follow up with a written (paper or electronic) estimate, per your preferred form of communication. Keep the estimate in a safe place so you can compare it to any bills you get later. After you get a bill for the items or services, if the billed amount is $400 or more above the good faith estimate, you may be eligible to dispute the bill.
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WHAT IS A "CLINICAL STUDENT INTERN"?Internship is required for all clinical mental health counseling programs. Our interns are graduate students currently enrolled in accredited programs including counseling, rehabilitation counseling and social work in the state of North Carolina. Interns have finished- or are about to finish- all required coursework from their graduate programs, and are working towards completing internship hours so that they can pursue licensure in a mental health field. Here at Little Seed, Clinical Student Interns have the same expectations as other clinicians on the team, including maintaining a caseload and completing administrative tasks. However, interns execute these expectations on a smaller scale with more one-on-one support and monitoring by our licensed clinicians. In this case, Jena Plummer is our clinical supervisor and works in close contact with our interns helping them to learn both the mental health and business side of private practice.
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WHAT'S IT LIKE WORKING WITH AN INTERN?Working with a Clinical Student Intern is like being able to work with multiple providers simultaneously! Interns receive required weekly clinical supervision from Jena. Jena is a dually licensed clinical mental health counselor and clinical addiction specialist. She has multiple certifications in specialty areas and has taken additional coursework in how to support interns through this process. Additionally, interns are under the supervision of professors in their graduate programs. Everything discussed between an intern and supervisor remains confidential; you can be assured of your privacy. Our interns also receive feedback from Jena about their work with individual clients. This collaboration allows exposure to many different therapeutic styles & techniques which translates to you having a provider who is able to meet your concerns from a variety of clinical lenses! No identifying information about a client is shared during consultations. Interns are also still working with the newest research which means you will benefit from the most up-to-date techniques in your sessions.
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WHAT IS THE COST OF WORKING WITH AN INTERN?Insurance companies are not able to reimburse interns for services. This means that Little Seed interns are able to schedule clients on a sliding scale basis, allowing you to have access to clinical services for $35 per session. For most, this is less than the cost of a traditional insurance co-pay. Little Seed believes that finances should never be a barrier to getting exceptional counseling services. Our Internship Program plays a huge role in being able to welcome clients to the practice who are uninsured or otherwise unable to budget for professional therapeutic support. If you need services and are unable to afford $35 we may be able to still help (just ask!). Also, working with an intern is an excellent option for folks who do have insurance but do not want to submit a mental health claim through an insurance company. Submitting insurance claims requires the need for a mental health diagnosis which becomes part of the client's permanent medical record.
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HOW ARE INTERNS REIMBURSED?Our team take their roles very seriously when it comes to preparing future therapists for success in their mental health careers. 100% of therapy session fees collected are used towards the professional development of our interns. The price per session covers the costs of the interns' supervision, professional headshots, further training, and memberships to organizations that help further benefit their clinical practice & education. By working with a Clinical Student Intern, you are directly impacting the next generation of helping professionals in the field of mental health.
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